Problem
Live chat looks easy until users start behaving like real people. Someone's laptop goes to sleep and comes back — but the chat still shows them as online. A user loses their connection for 30 seconds and misses three messages with no way to know. Someone has the app open in two tabs, closes one, and disappears from the active users list even though they're still there. These aren't edge cases. They happen constantly, and each one makes the product feel unreliable.



